Social care with expertise and a personal touch
Our promise to you
Committed to your care – you can count on our compassion
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Dementia care
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Our promise
Our highly qualified care staff will complete any job to your complete satisfaction
a) Working with each service user, social workers, carers (family members as appropriate) and all others associated with his/her care towards identifying, implementing and reviewing a person-centred care plan which adequately reflects his/her needs and duties we must carry out to meet those needs at any one time;
b) Promoting independent living, working within the service user’s range of abilities and competencies;
c) Delivering care, in the service user’s home in a manner which is non-discriminatory, sensitive to the cultural needs of the service user and respectful of their environment and traditions;
d) Providing a high-quality flexible, responsive and non – intrusive service that is tailored to the needs of the individual;
e) Ensuring that confidential information is protected at all times and only shared with others strictly in accordance with its policy on confidentiality;
f) Working in partnership with other agencies involved in care in order to ensure a seamless and cost-effective service.
g) Always ensuring informed choices by giving sufficient information to service users.
h) Never taking any action or doing any work without the consent of the service users and/or their appointed representative.
i) Ensuring the safety of service users and staff.
j) Making sure every member of staff is aware of all relevant policies and procedures we intend to implement.
k) Never asking any member of staff to carry out any duty they are not trained or supervised for.
Our staff regularly participates in seminars and courses to stay current with the latest developments in the field.
Ethos and philosophy
The Social Care believes that the following statements best describe the values within which we seek to offer our services.
We believe that each service user in our care has the fundamental right to:
• be regarded as an individual and given our special attention;
• be cared for by people who are capable of understanding their needs and competent to meet those needs;
• be treated equally, and no less favourably than others;
• receive respect and understanding regarding their cultural, religious and spiritual beliefs;
• receive prompt attention in relation to all of their healthcare needs;
• be safe, feel loved and always know that “someone cares”;
• be informed about all important decisions that affect them, and to have a say;
• be afforded privacy for themselves and their belongings;
• have the opportunity to think independently, and make their own choices;
• complain about anything they feel is unfair or unjust, and to have that complaint listened and responded to.
• receive a service that says ‘Nothing About You - Without You’.
• receive a service that considers their well-being, safety, dignity and choices as paramount concern it is delivery.
Business hours
We are available 24 hours a day, 7 days a week and 365 days of the year.
On Call: 020 3984 0540
Office Hours
- Mon - Fri
- -
- Sat - Sun
- Closed
Tel: 020 3984 0540 On Call: 07958 181 054
Contact
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